Add client

Enquiries are sent from this address, and the 25/24h cap applies to it.
Commutes are measured from here.
Only active clients can be picked for a run. The rest keep their history and their sending addresses.
Public transport covers London and the commuter belt.
Transit times include waiting, so 60 means a real hour. By car use ~45, since driving times ignore traffic.
The send limit applies per address, so each one adds its own allowance. Runs use the primary first, then these in order.
applications
Identity and right-to-work details

What a care home has to check before someone starts. All optional — a client is usable long before any of it is known. The national insurance number, DBS number and share code are encrypted; the rest is stored as plainly as a postcode, because that is what it is.

Lets replies be read and answered from here. This needs an app password, not the account password — switch on 2-step verification in the Google account first, then create one under Security → App passwords. Paste it with or without spaces.
Must include a per-home placeholder, or the site rejects every message after the first as a duplicate. Click to insert: